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Unable To Cancel Future Dated Payment From Payment Status Inquiry Screen (Doc ID 2918794.1)

Last updated on JANUARY 02, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.0.0.0 version, Implementation Support

Even though Cancel Future Dated entitlement are mapped to the user (both at role transaction mapping and party/user account access level), the system still throws access denied error while attempting to cancel the transaction in Payment Status Inquiry screen.

ERROR
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Access denied. You are not authorized to perform this transaction on specified account. Please contact bank administrator.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into obdx by corp user
2. go to payment status inquiry and try to cancel the txn
3. even though Cancel Future Dated entitlement are mapped to the user , system throwing error "Access denied. You are not authorized to perform this transaction on specified account."

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel Future Dated txn on payment status inquiry.

Changes

 No Changes done on environment.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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