Users Are Not Able To Reset Password Using HTTPS URL.
(Doc ID 2919225.1)
Last updated on JANUARY 10, 2023
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
When a corporate user is attempting to reset the password using an HTTPS URL
the following error occurs.
ERROR
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On Screen - "System cannot process the request, Please try again later"
STEPS
---------------
The issue can be reproduced at will with the following steps:
1. Browse the OBDX login URL
2. Reset the Password -> Observed above mentioned error
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not able to reset the password using OBDX HTTPS URL
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |