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Webhelp Page Not Loading, User Are Getting Error -"OBDX/OBDXINTRODUCTION.HTML Was Not Found On This Server" (Doc ID 2926462.1)

Last updated on FEBRUARY 07, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms


When users are attempting to open Webhelp on screen ,
the following error occurs.

ERROR

Webhelp page is shows "The requested URL /obdx/webhelp/Content/obdx/obdxintroduction.htm was not found on this server".

STEPS

The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as a retail or corporate users
2. go to hamburger menu --> click help button
3. page is not found error appears as mentioned.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, The user is not able to see the webhelp page.

Changes

No changes done to hardware/product or environment cause this issue. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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