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KYC-The 'Promote To Case' Button Does Not Work Properly (Doc ID 2927625.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

On KYC 8.0.7.0.0 version

In the KYC application when the user selects low or medium assessment to manually promote a case. the KDD_CASES table is updated in the database with the new case, but it cannot be displayed in the ECM case search.

In the KDD_CASES table, the cases that are manually promoted have the OWNER_ID and ASSING_TO_ID fields null and remain unassigned. We have run an ECM-KYC batch and these cases are not assigned either.

 

Cause

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In this Document
Symptoms
Cause
Solution


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