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ATM / Branch Locator | Google Map Not Loading (Doc ID 2928105.1)

Last updated on FEBRUARY 15, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

ATM/Branch locator is not working when clicking the link 'Show nearest ATM / Branches' under 'ATM / Branch Locator'

EXPECTED BEHAVIOR

On clicking the 'Show nearest ATM / Branches' under 'ATM / Branch Locator' screen it should point out the ATM / Branch locations on the map.

STEPS

The issue can be reproduced at will with the following steps:
1. Go to 'ATM / Branch Locator' screen
2. Keep the ATM option selected in the drop down
3. Click on 'Show nearest ATM / Branches'

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, retail / corporate users cannot locate the nearest ATM / Branch from their location.

Changes

 No changes done to hardware/product or environment cause this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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