SIDTRONL - Trying To Close Accounts, But Also Cannot Close Standing Instructions Present - SIU-CONT-007, 009 (Doc ID 2928328.1)

Last updated on FEBRUARY 16, 2023

Applies to:

Symptoms

On : 12.3 version, Production Support-SET

Trying to close accounts, but also cannot close standing instructions linked to the account.

A user is trying to close the following accounts, but they have standing instructions present which prevent the accounts from being closed.

There are 6 ‘versions’ of a Standing Instruction. An error message of ‘Instruction cannot be closed’ is returned when he tries to close it. A another user suggested it may be because version 2 is closed, but when he tries to re-open that, the system throws another error message of ‘cannot be opened’.

Another instruction is showing as ‘active’ but also ‘closed’ and the system won’t allow him to re-open it, or close any other versions of it.

ERROR
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SIU-CONT-007, 009

STEPS
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The issue can be reproduced at will with the following steps:
1. From SIDTRONL try to close the SI linked with the account.

2. From STDCUSAC screen, try to close the account

3. Verify if user is able to close it successfully

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Close the customer account

Changes

Cause

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