Bill Payment Failing with Error " System cannot process the request currently, please try later & Persistence exception occurred"
(Doc ID 2928972.1)
Last updated on FEBRUARY 17, 2023
Applies to:
Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]Information in this document applies to any platform.
Symptoms
When attempting to do Bill Payment from OBDX
the following error occurs.
ERROR
1) System cannot process the request currently, please try later.
2) Persistence exception occurred
.
STEPS
The issue can be reproduced at will with the following steps:
1.Login to OBDX Application as a retail user
2. Go to Bill Payments module ---> Perform self Bill Pay
3. click on confirm button ,"Error as mentioned above is noted"
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot do Bill Payments
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |