BD: Escalation Inactive Account Scenario Logic (Doc ID 2930513.1)

Last updated on MARCH 01, 2023

Applies to:

Goal

Customer asking to clarify the difference between the below 2 thresholds and is it possible to create a threshold for saving accounts and other one for current accounts?
1- Re-Alert Lookback
2- Lookback

Please clarify how we can use the parameters of the EIA scenario threshold in order to monitor 2 years back on the accounts that are inactive as well as the impact of this change on the processing of the scenario as its a daily scenario ?

So will you recommend to run it with different frequency ? for instance weekly or monthly ? will this cause a performance issue in the batch ?

Solution

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