Users Getting Logged Out - JWT Token Authentication Failure (Doc ID 2931194.1)

Last updated on MARCH 09, 2023

Applies to:

Symptoms

On : 21.1.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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Users Getting Logged Out - JWT Token Authentication Failure

There is frequent JWT authentication failure because of which users are getting logged out on random basis from the system on clicking of various transactions like payments, liquidity management, virtual account management and other screens.

This issue was reported earlier too and on investigation it was found that there is an issue with ModularizationRestClient.class.

EXPECTED BEHAVIOR
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User should not getting logged out

STEPS
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The issue can be reproduced at will with the following steps:
1. login into obdx by corp user
2. JWT authentication failure because of which users are getting logged out on random basis from the system


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are getting logged out on random basis from the system

Changes

Cause

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