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When Making A Call To Customer Service, Even When All Seems To Be Properly Configured, We Are Still (Doc ID 2933953.1)

Last updated on MARCH 13, 2023

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.7.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
We have issue with REST APIs on development environment. When making a call to Customer service, even when all seems to be properly configured, we are still receiving an error: errorCode: R-SYSERR, errorMessage: “Internal Server Error”.

EXPECTED BEHAVIOR
-----------------------
It should not have incorrect behavior.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make a call to Customer service

Changes

 Added while condition to assign all Fetched Entity details to Hash map so that to be able to find the respective entity.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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