Error 'System Cannot Process the Request for the Specified Account' Is Observed in the Report When Bulk Files Are Uploaded with a Newly Assigned Role (Doc ID 2939657.1)

Last updated on APRIL 03, 2023

Applies to:

Symptoms

Bulk file upload is failing at verified state with file status as Error and below error in the report,

ERROR
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System cannot process the request currently for the specified account

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to the application with Admin user -> Create new role from Role Transaction Mapping(RTM) with module as file upload, customer servicing, widget and essentials-> Map a corporate user to newly created role.
2. Log in the application with the mapped corporate user
3. Navigate to file upload -> Go to file upload option -> select SDMC file template and upload
4. Above error message can be seen in the error report and the file status is seen as Error at the verified stage.

Changes

Cause

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