While Doing Book Transfer, Incorrect Error Message Shown On OBDX For Dormant Credit Account, System Shows As "Debit Account is Dormant." (Doc ID 2939713.1)

Last updated on APRIL 04, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR

While doing a book transfer, If the credit account is dormant, the transaction fails in OBP and in the response "AC-VAC05-Account 020490003303 Dormant".
However, the error message shown in OBDX is "Debit Account is dormant."

EXPECTED BEHAVIOR

While doing a book transfer, If the credit account is dormant, the transaction fails in OBP and in the response "AC-VAC05-Account 020490003303 Dormant".
The error message should be shown correctly in OBDX.


STEPS

The issue can be reproduced at will with the following steps:
1. log in to an application as a corporate user.
2. Transfer -> book transfer -> enter dormant credit account.


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users are getting incorrect error in OBDX If the credit account is dormant

Changes

 No changes done to hardware/product or environment caused this issue.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.