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8.1.2: Manual Promote To Case Functionality Is Not Working. (Doc ID 2939821.1)

Last updated on APRIL 09, 2023

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

On KYC 812v: KYC manual promotion to the case is not working.

This issue occurs only when interested parties have multiple relationships. The select query from "F_RA_TO_CASE_MNUL" is writing multiple rows for each interested party when one of the interested parties has a different relationship.

Cause

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In this Document
Symptoms
Cause
Solution
References


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