There is no result While Searching Existing Service Request Form Using Description and If IT Is Case Sensitive (Doc ID 2940012.1)

Last updated on MAY 07, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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If the entered value is case-sensitive, the system does not display the results when using the request description to search for an existing service request.

As an illustration, the system already has a service request form with the Description 'TestRequest'. The system does not show any search results when the user attempts to search by entering the word "test" in the request description field. 

EXPECTED BEHAVIOR
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The application should display the result without considering case sensitivity.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login in as Bank Admin and navigate to Service Request Form Builder screen.
2. Click on the More Search Option
3. Enter the value in the Request Description and click on the search button.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see search result.

Cause

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