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Mailer Communication : The Users are not Receiving Configured Email (Doc ID 2942482.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOUR
-----------------------------
Mailers : Functionality is not working

End user is not receiving any email

EXPECTED BEHAVIOUR
------------------------------
Mailers : The end user should be receiving emails based on communication configured by Admin user using Mailer Functionality.

STEPS
------------------------------
The issue can be reproduced at will with the following steps:



BUSINESS IMPACT
-------------------------------
Admin user unable to communicate with End user using mailer functionality.

Cause

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In this Document
Symptoms
Cause
Solution
References


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