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In Resolved Workflow Screen, When Corporate Users Clicks on UserGroup Id, The List Of Users Is Not Displayed on Screen (Doc ID 2942497.1)

Last updated on APRIL 21, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

In the resolved workflow page, when the user clicks on usergroup ID to view the list of authorizer user details, The page is not loading.

EXPECTED BEHAVIOR

In the resolved workflow page, when the user clicks on usergroup ID to view the list of authorizer user details, The page should load on the screen.

STEPS

The issue can be reproduced at will with the following steps:
1. log in to an application as a corporate user
2. Perform any transaction for which manual routing is enabled.
3. Open the resolved workflow page -> click on the usergroup id

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot view the list of authorizer user details on resolved workflow page.

Changes

 No changes done to hardware/product or environment caused this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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