"Persistence Exception" Error Displays When an Alert Is Updated on the Alert Maintenance Screen (Doc ID 2943464.1)

Last updated on APRIL 25, 2023

Applies to:

Symptoms

When attempting to modify some of an alert in alert maintenance screen,
following error occurs.

ERROR
-----------------------
1.Persistence exception occurred.
2.System cannot process the request currently. Please try again later.

STEPS
-----------------------
 The issue can be reproduced at will with the following steps:
 1. Login via Administrator.
 2. System Administrator Dashboard > Communications > Alert Maintenance
 3. Choose alert module name as "Approvals" and event name as " Transaction Grace Period Expires today alert to Checker"
 4. Perform a search.
 5. Choose Transaction Grace Period Expires today alert to Checker
 6. Click on edit message settings and change any field(E.g: SMS)
 7. Click on save and confirm -> Repeat the 6 and 7 steps five times

Note : Error message "System cannot process the request currently. Please try again later" and "Persistence exception occurred" displays on the fifth attempt. 

Changes

Cause

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