FTDTRONL: IF-EPS-004 Error Code For Payment Processing In Prod (Doc ID 2945213.1)

Last updated on APRIL 27, 2023

Applies to:

Symptoms

On : 14.1.0.0.0 version, Production Support-SET

IF-EPS-004 error code for payment processing in Prod

Bank have applied Path set 15 and 16 on Saturday and today system rejecting the FT payments with ST-SAVE-054(Failed to Save) . We see that system is going in OPM flow when they are not using it for RECEIVE_NOTICE message . a new call to ifpks_eps_interface is made and the failure is due to this .

Since many payments are failing bank have financial impact and need to be addressed ASAP .

ERROR
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IF-EPS-004

STEPS
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The issue can be reproduced at will with the following steps:
1. try creating FT contract for which RECEIVE_NOTICE is triggered .
2. Don't have any data for FCPMTS in SMTB_MODULES_GROUP table .
3. FT contact Authorization will fail with error IF-EPS-004(External Payment validation failed due to 2. value for $1 is Null or Invalid)


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot process FT payments

Changes

Cause

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