While Creating a Corporate User under Group Corporate Onboarding Getting an Error "Given username is already present in the underlying identity store" (Doc ID 2954912.1)

Last updated on JUNE 12, 2023

Applies to:

Symptoms

When attempting to create corporate user under group corporate onboarding, the following error occurs.

ERROR
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Given username is already present in the underlying identity store.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login with ADMIN MAKER --> Create the corporate user under Group corporate onboarding --> Submit for Approval.
2. Login with ADMIN CHECKER --> Reject the Pending request for user creation under Group Corporate Onboarding Wizard.
3. Now re-login with ADMIN MAKER --> Open the Group Corporate Onboarding Wizard and create user with same userID under personal information.
4. Error is observed on screen as "Given username is already present in the underlying identity store".


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, corporate user will not be able to use rejected username.

Changes

Cause

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