"Date Picker" Not Displayed on "Service Request-Form Builder" Review Screen for Administrator and "Raise New Service request" Screen for User(Corporate/ Retail) (Doc ID 2955837.1)

Last updated on JUNE 20, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Date picker is missing in below cases:
1. For administrator on review screen in service request form builder.
2. For corporate/retail user while creating service request.

EXPECTED BEHAVIOR
-----------------------
Date picker should be displayed on review screen for administrator and on create new service request for corporate/retail user.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Login via administrator.
2. Search for 'Templates - Service Request - Form Builder'
3. Create new Form > Fill Request Parameters > Build Your Form
4. Pick a service request form & include "Date Picker" from Predefined element section to build the SR form.
5. "Date Picker" is not visible in the preview section of the SR form builder screen but it is visible in the Review screen.
6. Login as corporate/retail user & navigate to "Raise New Service request" screen.
7. Search for the created SR form by administrator & clicked on request name.
8. Date picker is not visible to the corporate user.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.