ACH CREDIT Receipt (PYDIVIEW) :Auto Return Functionality Is Not Working (Doc ID 2955878.1)

Last updated on JUNE 19, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Auto return is not working.

EXPECTED BEHAVIOR
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Auto return should work as per the maintenance.

STEPS
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The issue can be reproduced at will with the following steps:
1. Link the return code with the valid error code such as PY-TXP-011 -Customer Account is not available in System;
2. upload the pacs 008 message with invalid credit account number.
3. Expectation is system should check whether the error code is linked to a return code in PMDRTNCD. If yes, auto return should be processed.
4. But here even though , condition is met, system is not generating the return and txn is moved to the repair queue for the manual return action.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot perform auto return.

Changes

Cause

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