Product Type B is not being Considered for Accounts, Error : "No product list is available." (Doc ID 2955883.1)

Last updated on JUNE 16, 2023

Applies to:

Symptoms

On : 22.1.0.3.0 version, Implementation Support

ACTUAL BEHAVIOUR
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Product Type B is not being Considered for Accounts, Eorror : "No product list is available."

Error : No product list is available.

EXPECTED BEHAVIOUR
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Product type "B" account should be accessible to end user if it is mapped in host.

STEPS
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The issue can be reproduced at will with the following steps:

Error : "No product list is available."


BUSINESS IMPACT
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The end user is unable to login and see his account on board.

Changes

Cause

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