Cancel Incoming MX Payment In Repair Queue (Doc ID 2956087.1)

Last updated on JUNE 17, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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when cancellations of incoming CBPR+ payments in Repair Queue. The action Cancel in PQSREPQU opens the Payment Return screen PSDOCBRT, which is fine but:

1) MX payment remains with Authorization Status = Unauthorized in PQSREPQU although the payment was authorized successfully

2) Accounting Entries for Payment Return have Handoff Status ‘Rejected’ whereas in payment level are ‘Success’:

EXPECTED BEHAVIOR
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1) MX payment should not remain Unauthorized in PQSREPQU if the payment was authorized successfully.

2) Accounting Entries for Payment Return should not show Handoff Status ‘Rejected’ whereas in payment level are ‘Success’:

Cause

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