Blank Screen on clicking loan summary widget on dashboard
(Doc ID 2956682.1)
Last updated on JUNE 21, 2023
Applies to:Oracle Banking Digital Experience - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 22]
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Consulting
When attempting to loan summary widget,
the following error occurs.
component 'loan summary' has no template
The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as a retail user
2. Navigate to Dashboard -> My Accounts widget -> Loans and Finances Details
3. click on loan summary widget ,"Error as mentioned above is noted"
The issue has the following business impact:
Due to this issue,The user is not able to see the loan summary.
No changes done to hardware/product or environment cause this issue.
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In this Document