"Account transaction setup is not available. Please contact your bank" Error Occurred When Admin User Logged-In Via Helpdesk User (Doc ID 2959572.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Admin user logged in on behalf of the customer through User Helpdesk, and when they attempt to initiate a transaction the system displays the error described below. 

Account setup is done for customer and he can initiate transaction also. 

ERROR
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Code: "DIGX_AM_010"
detail: "Account transaction setup is not available. Please contact your bank administrator."
title: "Account transaction setup is not available. Please contact your bank administrator."
type: "ERROR"


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Menu --> Others --> User Helpdesk
2. Enter user type and query on specific user
3. Click on the user name hyperlink
4. Enter OTP & proceed to transactions
5. When clicked on the account hyperlink in the dashboard, system displays message as - 'System can not process the request'.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Admin user cannot access user's account through helpdesk option.

Changes

Cause

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