There Is No Synchronization Between Old Password And New Password For Some Scenarios (Doc ID 2960694.1)

Last updated on DECEMBER 21, 2023

Applies to:

Symptoms

When attempting to Change the Password,
the following error occurs.

ERROR
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Please Enter a different Password

STEPS
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The issue can be reproduced at will with the following steps:
1. User goes to the change password screen and let's say for example his current password is Welcome@5
2. But he enters Welcome@8 in the current password
3. Then he enters Welcome@8 in the new password, and it shows him the error that "Please Enter a different Password"
4. Then he goes to the current password and, instead of erasing the entire password and typing it again, he only changes the last digit from 8 to 5, to make it correct i.e. Welcome@5
5. Even after that, the error at the New Password screen remains as it is, even though as per validation it should disappear as current and new passwords are different.

Changes

 No changes.

Cause

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