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ECA Block Amount not cleared from Customer Account (Doc ID 2961412.1)

Last updated on JULY 14, 2023

Applies to:

Oracle Banking Payments - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.5.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
ECA block not cleared after the payment has been liquidated

EXPECTED BEHAVIOR
-----------------------
ECA block to be cleared after payment is liquidated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Identify the payment which are stuck in ECA Queue.
2. Bank IT team marks the queue status in PQTB_QUEUE_ACTION_LOG as Timed out to retry the Payment.

3. Retry the Payment.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot withdraw funds from the account due to ECA block not cleared from the account.

Cause

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In this Document
Symptoms
Cause
Solution


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