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Oracle Live Experience Not Working In Mobile Devices. (Doc ID 2964012.1)

Last updated on JULY 31, 2023

Applies to:

Oracle Banking Digital Experience - Version to [Release 21]
Information in this document applies to any platform.


On : version, Implementation Support

When attempting to live exp,
the following error occurs.

1. "service ended 00:00."

2. Back button not showing.

3. After adding custom rules for locale as English and Arabic applications not working.

The issue can be reproduced at will with the following steps:
1. Created the signed Android app using authentic user credentials from Oracle Live.
2. Downloaded the software for testing.
3. App is installed and tested, After starting a live call, it immediately disconnects with the notice "service ended 00:00."
4. Please review the screenshot attached.


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