Oracle Live Experience Not Working In Mobile Devices.
(Doc ID 2964012.1)
Last updated on JULY 31, 2023
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
On : 21.1.0.0.0 version, Implementation Support
When attempting to live exp,
the following error occurs.
ERROR
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1. "service ended 00:00."
2. Back button not showing.
3. After adding custom rules for locale as English and Arabic applications not working.
STEPS
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The issue can be reproduced at will with the following steps:
1. Created the signed Android app using authentic user credentials from Oracle Live.
2. Downloaded the software for testing.
3. App is installed and tested, After starting a live call, it immediately disconnects with the notice "service ended 00:00."
4. Please review the screenshot attached.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |