Admin Alert Maintenance Screen Showing Blank. Error "System Cannot Process, Please Try Later" Is Observed. (Doc ID 2966101.1)

Last updated on AUGUST 07, 2023

Applies to:

Symptoms

While viewing "Alert Maintenance", below error is observed.

ERROR
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#### <[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <[severity-value: 8] [rid: 0:1] [partition-id: 0] [partition-name: DOMAIN] > <[< 791-0736-0647-8325-6485 >] Exception encountered while invoking the service com.ofss.digx.appx.alerts.service.activityEvent.ActivityEvent for module id : null
com.ofss.digx.infra.exceptions.Exception: System cannot process the request currently. Please try later.
at java.lang.Thread.getStackTrace(Thread.java:1559)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.buildException(ExceptionTransformer.java:457)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.translate(ExceptionTransformer.java:1035)
at com.ofss.digx.app.Interaction.close(Interaction.java:140)
at com.ofss.digx.app.alert.service.maintenance.ActivityEvent.list(ActivityEvent.java:147)
Caused By: com.ofss.fc.infra.exception.FatalException:
at com.ofss.fc.infra.error.ErrorManager.throwFatalException(ErrorManager.java:552)
Caused By: java.lang.NullPointerException
at com.ofss.digx.app.alert.assembler.maintenance.ActivityEventAssembler.fromActivityEvent(ActivityEventAssembler.java:57)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDx with Admin user
2. Click on the Alert Maintenance transaction.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot do alert maintenance.

Changes

Changes have observed after applying QPS 18.3.17.0.0.

Cause

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