Entry Not Debited From Account
(Doc ID 2966125.1)
Last updated on AUGUST 07, 2023
Applies to:
Oracle FLEXCUBE Universal Banking - Version 14.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 14.5.0.0.0 version, Implementation Support
Entry not debited from account-AUTOCHQ/ CLEARING
Debit not showing on client account. User had debit the cheq from the client and pass the contra entry to a suspense account, when they check to see if the cheq has debited the account, this is not happening.
The item fell into the accounting queue with error; Instrument Code Mandatory for Transaction Code;Failed to Save; but Instrument code was added when input.
We tried to resend but is not getting released from the queue.
ERROR
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Instrument Code Mandatory for Transaction Code; Failed to Save
STEPS
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The issue can be reproduced at will with the following steps:
1. From PGDITONL, debit the chq from the client and pass the contra entry to a suspense account
2. Verify if accounting entries are passed successfully
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot debit the customer account
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |