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Entry Not Debited From Account (Doc ID 2966125.1)

Last updated on AUGUST 07, 2023

Applies to:

Oracle FLEXCUBE Universal Banking - Version and later
Information in this document applies to any platform.


On : version, Implementation Support

Entry not debited from account-AUTOCHQ/ CLEARING

Debit not showing on client account. User had debit the cheq from the client and pass the contra entry to a suspense account, when they check to see if the cheq has debited the account, this is not happening.

The item fell into the accounting queue with error; Instrument Code Mandatory for Transaction Code;Failed to Save; but Instrument code was added when input.
We tried to resend but is not getting released from the queue.

Instrument Code Mandatory for Transaction Code; Failed to Save

The issue can be reproduced at will with the following steps:
1. From PGDITONL, debit the chq from the client and pass the contra entry to a suspense account
2. Verify if accounting entries are passed successfully

The issue has the following business impact:
Due to this issue, users cannot debit the customer account




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