When Financial Transactions Are Pending for Approval On Screen Alerts Are Not Sent to Approvers (Doc ID 2966253.1)

Last updated on AUGUST 10, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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On screen alerts are not sent to approvers when financial transactions are pending for approval.

EXPECTED BEHAVIOR
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On screen alerts should be sent to approvers when financial transactions are pending for approval.

STEPS
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 The issue can be reproduced at will with the following steps:
 1. Login via administrator.
 2. System administrator dashboard > communications > alert maintenance
 3. Choose alert module name as "approvals" and event name as "Financial Transaction Initiated"
 4. Perform a search.
 5. Choose the corporate - initiator - click on edit and enable status of the on screen alert.
 6. Choose the corporate - approver - click on edit and enable status of the on screen alert.
 7. Click on save.
 8. Login via corporate maker
 9. Navigate to payments and initiate a payment.
10. Please check that financial transaction initiated for pending for approvals
11. Login via corporate checker
12. Navigate to mailbox > Please check that on screen alert not received to the approver.

Changes

Cause

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