My Oracle Support Banner

Unable To Generate Pre-Generated Statement (Doc ID 2966875.1)

Last updated on AUGUST 10, 2023

Applies to:

Oracle Banking Digital Experience - Version 22.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 22.1.0.0.0 version, Consulting

When attempting to Generate the pre-generated statement,
the following error occurs.

ERROR

"System can not process the request"


STEPS

The issue can be reproduced at will with the following steps:
1.Login to OBDX Application as a Corporate user
2. go to Accounts -->Current and Saving -->Pre generated statement
3. select a period to download your pre-generated statement,Error as mentioned above is noted

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, The user is not able to Generate the pre-generated statement.

Changes

No changes done to hardware/product or environment cause this issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.