Closing Balance Is Blank In The Downloaded PDF Account Statement For Current And Savings Account (Doc ID 2966922.1)

Last updated on AUGUST 14, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Retail user's Closing Balance is not visible in the downloaded PDF Account Statement for Current and Savings Account while the same can be seen on View Statement screen.

EXPECTED BEHAVIOR
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Retail user's Closing Balance should be visible in the downloaded PDF Account Statement for Current and Savings Account as seen on View Statement screen.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login using Retail user.
2. Use the toggle menu and navigate to Accounts > Current and Savings > View Statement and select required account and click on Proceed button.
3. The Closing Balance value is seen on the screen but the same is not visible on the downloaded PDF file.

Cause

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