Error Message In MSDCUSAD (Doc ID 2967342.1)

Last updated on AUGUST 13, 2023

Applies to:

Symptoms

On : 14.6.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
Error Message in MSDCUSAD

Bank has trying to change the Address of a customer whose location is CIF and Media is MAIL.
System Does not allow us to make changes for a customer whose location is CIF and Media is MAIL.
But on click of save we are getting the following message on the popup box.
"Record Successfully Modified".

EXPECTED BEHAVIOR
-----------------------
Bank is expecting that the system should show it as error message if modification for CIF is not allowed in MSDCUSAD. Currently system is showing as information message along with "record successfully modified" message.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Load MSDCUSAD
2. Load a Customer whose location is CIF and Media is MAIL.
3. Changes the Address Field.
4. Click on SAVE.
5. Changes made will not be reflected but the system displays "Record Successfully Modified"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, System is showing as information message along with "record successfully modified" message. .

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.