XML - System Doesn't Make Any Accounting Entries When We Revers A Transaction From A Queue (Doc ID 2973598.1)

Last updated on SEPTEMBER 14, 2023

Applies to:

Symptoms

This issue is when we are reversing the transaction from PQSNSTPQ (Select Return type - REVERSAL), System doesn’t pass accounting (Real and Reversal accounting).
Same is working fine if we Select Return type – RETURN.

Steps to simulate:

Please make reverse from PQSNSTPQ
Simulation Steps:
1) Open PQSNSTPQ
2) Search for transaction ref:
3) Press cancel
4) At Return Type select reverse
5) Press enrich
6) Save
7) Another user to authorize the transaction from the same screen PQSNSTPQ

Actual:
No accounting passed.

Expectation:
System should pass Accounting for both main transaction and reverse transaction. This is happing if we select return Type as – Return

Cause

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