The Incoming PACS008 Transaction Not Getting Cancelled Post Cancelling The Transaction From BO Queue (Doc ID 2976688.1)

Last updated on SEPTEMBER 27, 2023

Applies to:

Symptoms

On : 14.7.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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The incoming PACS008 transaction not getting cancelled post cancelling the transaction from BO queue

*The transaction is not present in PSDICBVW screen and getting the error as 'No records found'
*The transaction is not getting cancelled and the PACS004 message not generated post cancelling transaction from Business override queue

EXPECTED BEHAVIOR
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The transaction should be cancelled and the PACS004 message should be generated while cancelling transaction from Business override queue

STEPS
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The issue can be reproduced at will with the following steps:
*.Created a PACS 008 inbound message
*The inbound message landed in Business override queue
*The PACS008 message was not getting displayed in PSDICBVW screen
*Hence tried to cancel the transaction from PMSINBRW screen
*The cancellation was successful and the same was displayed under the user action tab
*The PACS004 message was not getting generated for the same
*However the original transaction remain still in BO queue and the status of the transaction is not cancelled

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the incoming PACS008 transaction getting cancelled post cancelling the transaction from BO queue

Cause

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