"System cannot process the request, please try again later." Error Displayed on View/Edit Dashboard Screen (Doc ID 2977328.1)

Last updated on SEPTEMBER 28, 2023

Applies to:

Symptoms

When attempting to view/edit dashboard template, following occurs.

ERROR
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On Screen:
System cannot process the request, please try again later.

In Logs:
com.ofss.extsystem.business.extsystems.HostAdapterManager.processRequest Exception in processing the ext system interface
java.lang.NullPointerException
at com.ofss.extsystem.framework.utils.dbaccess.JDBCEngine.setArguments(JDBCEngine.java:801)
at com.ofss.extsystem.framework.utils.dbaccess.JDBCEngine.executeQuery(JDBCEngine.java:657)
at com.ofss.extsystem.framework.utils.dbaccess.JDBCEngine.executeQuery(JDBCEngine.java:582)
at com.ofss.extsystem.business.extsystems.adapters.CustomerAccountRelationshipAdapter.processRequest(CustomerAccountRelationshipAdapter.java:49)


STEPS
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The issue can be reproduced with following steps:
1. Login via administrator.
2. Navigate to User Experience > Dashboard Overview > View Dashboard > Corporate User
3. Click on View/Edit Dashboarrd for template having below details:
    a. Template Name:Dashboard coporateuser
    b. Type: User Type
    c. Value: coporateuser

Changes

Cause

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