Users Doesn't Have Option of Removing Attached Documents Before Submitting a Service Request (Doc ID 2978006.1)

Last updated on OCTOBER 05, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Users doesn't have option of removing attached documents before submitting a service request.

EXPECTED BEHAVIOR
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Users should be able to remove attached documents before submitting a service request.

STEPS
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The issue can be reproduced with the following steps:
1. Login via corporate user
2. Navigate to service requests > raise a new request
3. choose a file upload service request and upload the file.
4. and now try to remove the same file.
5. please check that there is no option to remove the file.

Changes

Cause

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