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SWITCH Reversal Transactions Fail With Generic Error SW-REV-01 (Doc ID 2986183.1)

Last updated on NOVEMBER 21, 2023

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Bank have few ATM transactions that failed with generic error SW-REV-01 logged in Swtb_Txn_Log and response code 06. Actual failure reasons need to be identified/logged so the same can be rectified.

ERROR
-----------------------
Error Code : SW-REV-01
Response Code : 06


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send switch transaction to Flexcube.
2. Then send the reversal


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, switch reversals are failing and bank doesn't know the failure reason thus no action can be taken to avoid the failure.

Cause

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In this Document
Symptoms
Cause
Solution
References


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