PMDONCST - ALL Options Not Working For ACH Payments - C2B-BAT-008 (Doc ID 2989093.1)

Last updated on DECEMBER 02, 2023

Applies to:

Symptoms

On : 14.5.0.0.0 version, Implementation Support

PMDONCST - ALL options not working for ACH Payments

In PMDONCST screen there is an option to maintain ALL for Customer Id and Customer Account LOV fields. So we have maintained one record for the Bulk source C2B and Customer Id and Customer Account as All then uploaded ACH Payment via pain001 bulk file.
Post upload payments moved to Process Exception queue with reason 'Non Urgent preferences Not found: C2B-BAT-008;

When we maintain the specific Customer and Customer Account records in PMDOCNST screen, records are picked properly and payments created.
Please find the attached debugs of success and failure cases.

ERROR
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'Non Urgent preferences Not found: C2B-BAT-008;


STEPS
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The issue can be reproduced at will with the following steps:
1. In PMDONCST screen maintain a record with customer id and customer account as ALL
2. Verify if the bulk file upload is processed successfully

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, payments are moving to exception queue.

Changes

Cause

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