In OBDx Application, Duplicate Transactions Posted For Approval and Corporate Checker User Is Able to View Two Same Transactions in Pending For Approval Screen (Doc ID 2992899.1)

Last updated on JANUARY 02, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

When a user clicks on the confirm button of a transaction the system throws an error "System cannot process error "
if he again clicks on the confirm button then a success message is displayed.
The first time when the user gets an error that time entry is made in digx_ap_transaction and the second time also entry happens.

Due to this in the pending for approval screen, 2 records are displayed.

Ideally, it should have displayed only one which got successful.

EXPECTED BEHAVIOR

In the Digx_ap_transaction table, only one entry should be available for the successful transaction

STEPS

The issue can be reproduced at will with the following steps:
1. Login to an application as a corporate maker user
2. Perform any transaction for which approval is enabled.
3. click on confirm button -> First time the user gets an error "System cannot process" and the second-time transaction is processed successfully.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users view 2 of the same transactions for approval.

Changes

 No changes done to hardware/product or environment caused this issue.

Cause

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