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When Admin Tries To Reply Any Mail From Customer It Gets Error As Invalid Subject (Doc ID 2994773.1)

Last updated on JANUARY 09, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------------
Admin User is not able to reply to any mail from customer getting error "Invalid Subject".

EXPECTED BEHAVIOR
-----------------------
Admin User should be able to reply any mail from customer without any error.

STEPS
-----------------------

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is not able to reply any mail from customer

Changes

 No changes done to hardware/product or environment cause this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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