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After Generating The User Segment Summary Report-Retail Gold Segment, Downloaded Report Appears Empty (Doc ID 2995593.1)

Last updated on JANUARY 11, 2024

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Admin users can successfully generate the User Segment Summary Report for the Retail Gold Segment. However, upon downloading the report in PDF or CSV format, it appears to be empty.

EXPECTED BEHAVIOR
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While downloading the User Segment Summary Report in PDF or CSV format, it should not be empty.

STEPS
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BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download correct User Segment Summary Report for the Retail Gold Segment

Changes

 No changes done to hardware/product or environment cause this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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