My Oracle Support Banner

OBBRN-DD Walkin Is Not displaying The Correct Total Cash Amount (Doc ID 2996080.1)

Last updated on JANUARY 07, 2024

Applies to:

Oracle Banking Branch - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.7.0.0.0 version, Production Support

ACTUAL BEHAVIOR
---------------
DD Walkin is not pickup the correct Total Cash Amount

In DD Issue Against Walk-in , After giving the DD Amount and the Required Details. The Total Cash Amount should be our DD Amount and Charges Calculated Combined. But we were getting only Charge Amount in the Denomination Screen.


Example: We have Given 4000  and Charge is 35  so we should get a total Cash Amount as 4035  in Denomination Screen. But we are getting only 35

If we are just giving the Denom's for Charge also it is allowing but We don't know for the other DD Amount which Denom's are deducting.


EXPECTED BEHAVIOR
-----------------------
Total cash amount should include DD + Charge

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Do a DD Walk in Transaction
2. Input the charge and verify the denomination and total cash amount populated


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot validate the correct amount

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.