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OBBRN/Servicing Journal/error When Authorizer Approve Transaction (Doc ID 2996485.1)

Last updated on JANUARY 10, 2024

Applies to:

Oracle Banking Branch - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.7.0.2.0 version, Implementation Support

OBBRN/Servicing journal/error when authorizer approve transaction

ACTUAL BEHAVIOR
-----------------------------
It is observed that in the servicing journal, when authorizer approves transaction, pop up window still stays on screen, after confirming OK , error appear 'Invalid status'.
Transaction is processed, but this pop up screen 'Approve Transaction' should not come again because transaction is approved.

EXPECTED BEHAVIOR
----------------------------------
System shouldn't pop-up the approve transaction screen once the transaction got approved.

ERROR
-----------------------
RM-BC-VA-10:Invalid Status

ANALYSIS
--------
From the .har file we've observed the error as below,

"code": "RM-BC-VA-10",
  "description": "Invalid Status",

This error will happens if any API calls failure. Here in our case, even the transaction got approved already system showing approve pop-up again.
Kindly provide the fix to display the approve pop-up only once and it won't coming after approve the transaction.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch App-shell.
2. Go to SJ screen and try to authorize the transaction.
3. Click on Ok for confirm.
System again popup approve transaction and if we click it shows Invalid Status.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users will facing the error even transaction got approved.

Changes

 Fix Description: Approve popup closed after the response.

Affected component:
1. fsgbu-ob-remo-srv-ds-electronic-journal-non-cash

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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