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Failed to Load PDF Document Error While Opening Downloaded Invoice from View Receivables/Payables Screen (Doc ID 2996520.1)

Last updated on JANUARY 11, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]
Information in this document applies to any platform.

Symptoms

When trying to open the downloaded Invoice from View Receivables/Payables screen, below error is observed.

ERROR
-----------------------
Failed to load PDF document.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Corporate user.
2. Use the toggle menu and navigate to Receivables & Payables > Receivables & Payables Management > View \ Edit Receivables & Payables.
3. Select any Supplier or Buyer and select an invoice and click on Preview & Download and then Download. Error is observed while opening the downloaded PDF.

Cause

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In this Document
Symptoms
Cause
Solution
References


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