My Oracle Support Banner

Alignment Issue, Toggle Menu Scrolling And Unable To Go On The Previous Screen (Doc ID 2997040.1)

Last updated on JANUARY 09, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.1.0.0.0 to 22.1.0.0.0 [Release 22]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Below are the issues observed in the IOS Service Application.

1)Alignment Issue in Application Footers for All Devices:
Upon logging into the application, we have identified an alignment issue in the footers. Specifically, the fields (Home, Accounts, TD, Loans) are only partially displayed on the screen.

2)Toggle Menu Scrolling Not Functioning Properly:
While scrolling through the application, we observed that the toggle menu becomes unresponsive and remains fixed at one position.

3)Unable to Go Back to the Previous Screen:
During an ongoing transaction, attempting to use the back button ('<' in the top left) does not navigate back to the previous menu as expected. Instead, the application reloads.

This is also seen in Android as well.

EXPECTED BEHAVIOR
-----------------------
IOS/Android application should work without any alignment, scrolling or unnecessary reloading issue

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBDX mobile application for Android or IOS device
2. Observe the concerns raised.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.