My Oracle Support Banner

After Disabling AUS Accounts in Relationship Matrix Still AUS Accounts Seen in Inquiry Screen (Doc ID 2997518.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After disabling Authorized Signatory (AUS) account's relationship from Relationship Matrix still AUS account can be seen in inquiry screen.

EXPECTED BEHAVIOR
-----------------------
After disabling AUS account's relationship from Relationship Matrix, AUS account should not be seen in inquiry screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Admin.
2. Use the toggle menu and navigate to Controls and Monitoring > Relationship Matrix.
3. Uncheck the checkbox for AUS Inquiry.
4. Even after disabling the AUS from relationship matrix AUS account are getting listed for Current and Savings Accounts (CASA).

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.