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CLDACCNT Loan Account Creation under Documents tab the documents uploaded are not Stored. (Doc ID 3006307.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Documents disappears after SAVE in Loan Account Level  at CLDACCNT.
CLDACCNT screen after uploading the documents and clicking SAVE the documents which were uploaded in the documents tab is getting disappeared.
The same functionality is working in the screen STDCIF, STDCUSAC & STDCUSTD only CLDACCNT is not working.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into FLEXCUBE
2. Goto CLDACCNT screen
3. Provide all relevant details
4. Goto DOCUMENTS tab
5. Click on + button to add a row and select the Document Category & Document Type
6. Click on Upload and select .jpg or .png files
7. Click on OK button
8. Click on SAVE button
9. After SAVE, query the loan account number once again in the CLDACCNT screen
10. Goto DOCUMENTS tab and check for the records uploaded, it will be missing or disappeared.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view saved and uploaded documents.

Cause

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In this Document
Symptoms
Cause
Solution
References


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