System Displays a Blank Screen when User Clicks 'Click Here' Hyperlink in 'Transaction Pending For Release' Alert (Doc ID 3008507.1)

Last updated on MARCH 11, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When a user clicks the 'Click here' hyperlink in 'Transaction Pending for Release' alert, system displays a blank screen.

EXPECTED BEHAVIOR
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When user clicks the 'Click here' hyperlink in 'Transaction Pending for Release' alert, system should display the transaction details.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login via administrator
2. Setup the corporate maker, verifier, approver and releaser rules for users.
3. Now, login via corporate maker perform one payment transaction.
4. Login via verifier, approver and approve the initiated transaction.
5. Now, login via releaser and click on alert icon and open the "Transaction Pending for Release Alert" and click on "Click here" hyperlink to view the details.
6. Please check that blank screen is displayed.

Changes

Cause

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